« More Bhopal | Main | Shop.org: Analysts, Executives Dissect Online Holiday Shopping Season »
January 25, 2006
Negative Online Shopping Experiences Pose Serious Danger to Retailers' Brands According to National Consumer Survey
CAMBRIDGE, Mass.----Jan. 24, 2006--While there was much celebration over record-breaking online holiday shopping totals this season - $30.1 billion according to Goldman, Sachs & Co., Nielsen//NetRatings and Harris Interactive - retailers are risking significant damage to their brands by failing to deliver a positive customer experience
Posted by Chris at January 25, 2006 05:53 PM
